Question 1

Do you have an indoor shop or a physical location to drop off an RV?

Accepted Answer

We 100% mobile and DO NOT have a shop or a physical location to drop off your RV and have it serviced. We come to you and service your RV at your home, campground, or storage unit.    We are based in East Tawas, Michigan, serving Iosco county and areas within 20 miles from our location between April 15 - December 15, and Houston, Texas, from January 1 - April 1.   If you are located outside our Michigan service area and have the flexibility to relocate your RV, you can book an RV park or campground within our service area. Learn more at: https://www.mobilervtechservices.com/outsidecoverage

Question 2

Do you transport RVs?

Accepted Answer

Our insurance does not cover the transportation of RVs on the road. However, we do perform site-to-site moves within the same campground or RV park.

Question 3

Will you install parts I have purchased?

Accepted Answer

Absolutely! We can install any parts you have purchased yourself, ones covered under warranty, as well as the parts we offer. If you have everything needed to fix your RV, just let us know the parts you have and we'll be happy to use them, provided they are the right ones for the job.

Question 4

Do you do warranty work?

Accepted Answer

Yes, we perform many types of RV warranty work and recalls. Click here to learn how the process works when we complete the work as a third-party provider.

Question 5

Are there RV services you do not offer?

Accepted Answer

We do not perform the following services:   Washing or waxing RVs Structural repairs due to water damage or accidents, including walls, flooring, or roofs Engine, transmission, brake, or drivetrain work on motorized RVs Over-the-road towing Emergency roadside repairs RV roof coatings RV holding tank pump-out Full RV restoration projects Maintenance or repair on vintage RVs Service on RVs built before the year 2000 Work on mobile home trailers or their appliances

Question 6

Do you do structural work like replacing RV walls or a roof?

Accepted Answer

We do not work on structural components of the RV replacing walls, flooring or a roof. We diagnose and troubleshoot components and appliances, then repair or replace what is broken. We perform routine maintenance to extend the life of your RV so structural issues don't occur from water damage.

Question 7

Who will be servicing my RV?

Accepted Answer

All RV service calls are personally performed by Steve Puvalowski, a RVTAA Master Certified RV Technician. We do not employ other service technicians, nor do we outsource service calls to other area technicians.   Steve goes above and beyond to uncover the root cause of your issue, ensuring the job is done properly. Gain peace of mind by trusting your RV to a highly qualified technician.

Question 8

What RV qualifications/specialties do you have?

Accepted Answer

Steve Puvalowski attended the National RV Training Academy in Athens, Texas, and is a certified RV technician through the RVTAA.  Steve’s primary certification and advanced training include the following areas:  Master Certified RV Technician    Qualified Lippert Technician: Slideout & Leveling Systems Aqua-Hot Authorized Service Center RV Inspector RV Generator Service Technician RV Solar Installer  Various manufacturer-specific product trainings including: Firefly Training Academy BAL Slideout Systems GE Air Appliances Coleman-Mach Air Conditioners Suburban Appliances Norcold RV Refrigeration Dometic Advanced Training Academy Lippert Technical Institute  Steve must take 24 hours of continuing education credits (CEU) per year to maintain his certification.

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